Emergency Service

We are open 7 days a week with late night opening on Mondays and Wednesdays at Portishead, Tuesdays and Thursdays at Nailsea.


However, if you need us in an Emergency outside of our opening hours, please phone our normal number:


Nailsea           01275 858 628

Portishead     01275 397 449

Yatton             01934 833 685


You will hear a recorded message, directing you to our Out of Hours service. The Vet on call will be one of our Vets, who has access to your pet’s history and you will be seen at one of our branches – usually Portishead as this is where we hospitalise our more serious cases. We can see your pet at home but we want to do the best job and the surgery is very much the best place – please discuss your preference with the Emergency Team when calling.

If my pet is hospitalised, will someone stay with them overnight?

Each case is different, and the level of care is planned on a case by case basis.


We have the facility for a nurse to stay at the surgery overnight, where this is appropriate, for example for high maintenance or severely ill pets. Nurses work daytimes as well as being on night call.


The Vet on call, in consultation with you, the owner, will decide how many night checks are necessary.

We do not outsource emergencies.    Remember: “Our Vets, Our Nurses, Our Premises, all of the time.”

Out of Hours telephone advice is free.


There is a supplement for calling the Vet out to see a pet at a time when we are normally closed. This is currently £94.50 in addition to our normal daytime costs e.g. £44.50 for Dog/Cat Consultation.